Signal & Sense
What happens when cognitive psychology, psycholinguistics, and user research talk to each other.
Biweekly. Occasionally useful. Never a listicle.
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Recent themes
- What cognitive psychology reveals about CX measurement
- Why psycholinguistics explains things about customer complaints that CSAT won’t
- How multi-sensory experience research informs digital product design
- What people mean when they say a product feels “clunky”
This newsletter isn't a funnel. It's where I think out loud about the research that informs the consulting, and a fair amount that doesn't.
If you find it useful, that's the point. If it makes you want to work together, that's a bonus.